1. Introduction

This Privacy Policy explains in detail how your personal data is collected, processed, protected, and stored while using the services offered by Punica App. Punica adopts the highest standards to ensure the security and privacy of user data.

Punica App adheres to the principle of transparency when collecting user data and informs users about what data is processed and for what purposes. Data processing occurs only when necessary and is protected against unauthorized access through robust security measures.

To ensure confidentiality, integrity, and availability, Punica applies advanced technical and organizational security measures during data processing. Procedures are in place to give users full control over their data and to enable them to exercise their rights regarding data processing.

2. Personal Data Collected

Punica App collects personal data in several categories to ensure user safety, improve service quality, enhance user experience, and comply with legal regulations. This data ranges from identity details to technical and financial data and is processed to ensure efficient, personalized, and secure service delivery. The data collection process is transparent, and users are informed accordingly.

• Identity Data: Full name, email address, phone number, date of birth, gender, and job title.

• Account Information: Username, password, profile photo, account security info, and user preferences.

• Transaction Data: Login/logout records, leave requests, task assignments, project data, and related transaction details.

• Communication Data: Interactions with customers and suppliers, messaging history, emails, and call logs.

• Technical Data: IP address, device type, operating system, browser information, session cookies, cookie preferences, and usage data.

• Location Data: Processed only with explicit user consent for activating specific services.

• Usage and Analytics Data: Service usage patterns, performance analytics, interaction data, and error reports.

This data is processed solely to deliver services, fulfill legal obligations, and improve user experience while maintaining the highest standards of privacy and data security.

3. Purposes of Personal Data Processing

Collected personal data may be processed for the following purposes:

• Account Management: Creating user records, verifying identities, ensuring account security, and managing access.

• Employee Management & Workflow Tracking: Recording work hours, managing leave requests, fair workload distribution, and supporting performance reviews.

• Task & Project Management: Creating workflows, assigning tasks, tracking project status, and planning resources.

• Customer & Supplier Relationship Management: Managing customer data, monitoring service processes, analyzing supplier performance, and collecting feedback.

• Inventory & Supply Chain Management: Updating stock levels, managing order processes, planning procurement, and ensuring inventory security.

• User Experience & Analytics: Analyzing user behavior, collecting feedback, reviewing error reports, and continuously improving services.

• Legal & Regulatory Compliance: Meeting legal obligations, responding to regulatory authority requests, applying data security standards, and maintaining audit trails.

4. Legal Basis for Processing

Punica processes personal data only for clear and legitimate purposes, such as providing services, ensuring security, enhancing user experience, and complying with legal obligations. These processes are conducted transparently and with respect for user rights. Users are informed about the purposes of processing and may object where applicable.

5. Sharing and Transfer of Personal Data

Personal data may be shared with third parties only under the following conditions:

• Service Providers: For infrastructure, data analysis, and customer support.

• Legal Authorities: Regulatory bodies and government institutions under legal obligations.

• Business Partners: With explicit user consent, for participating in operational processes.

6. Data Retention

Personal data is retained only for as long as necessary for the purpose it was collected. Retention periods consider legal obligations, contractual requirements, and legitimate interests. Once expired, data is securely deleted or irreversibly anonymized using internationally recognized standards and audited periodically. Users may also request deletion or anonymization before the retention period ends.

7. User Rights

Users have several rights regarding their personal data processed by Punica App, including the right to:

• Access: Learn what data is processed and obtain detailed information.

• Correction or Deletion: Request correction of inaccurate or incomplete data or deletion when appropriate.

• Objection: Object to specific data processing activities based on legitimate grounds.

• Data Portability: Obtain their data in a structured, commonly used, machine-readable format and transfer it to another controller.

• Withdraw Consent: Revoke previously given consent and halt processing based on that consent.

• Lodge a Complaint: File complaints with regulatory authorities if they suspect a violation.

Punica provides mechanisms to ensure users can exercise these rights easily.

8. Cookies and Tracking Technologies

Punica uses cookies and similar technologies to enhance user experience, improve functionality, and deliver personalized content based on user preferences. Cookies help analyze site activity, strengthen security, and provide tailored experiences.

Users can manage cookie preferences via their browser settings, accept or reject specific cookies, and learn more through Punica’s Cookie Policy.

9. Data Security

Punica implements advanced technical and organizational security measures to protect personal data from unauthorized access, breaches, and loss:

• Data Encryption: Strong encryption during transmission and storage, with secure algorithms for sensitive data.

• Secure Communication Protocols: HTTPS, TLS, and other protocols to prevent interception.

• Access Control & Authorization: Restricted access to authorized personnel using measures like multi-factor authentication.

• Ongoing Security Updates: Up-to-date security measures and regular improvements.

• Incident Response Plan: Rapid response and notification to authorities in case of breaches.

10. Changes and Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements or to improve services and data protection. Any updates that affect user rights or data processing will be communicated before taking effect. Users are encouraged to review the Privacy Policy regularly for the most current information.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us:

Punica App Support Team
Email: [email protected]